Support

Contact Support

Email our support team with a description of the issue, the device you are using, and any error message you received.

Scanner Subscription

One Scanner Access subscription unlocks both Scan RO and Cross Reference on iPhone. Eligible new subscribers receive a one-week free trial, followed by $4.99 per month in the United States. Apple displays the final local price before you subscribe.

Apple handles billing and cancellation. To view or cancel your subscription, open Settings on your iPhone, select your name, then select Subscriptions. Canceling stops future renewals but does not delete your R.O.S. account or saved jobs.

If you already subscribed but the scanners remain locked, make sure you are signed into the correct R.O.S. and Apple accounts, then choose Restore Purchases on the subscription screen.

Scanner Problems

Make sure the entire repair order is visible, well lit, and in focus. Avoid glare, shadows, folded sections, and blurry text.

If information is missing or incorrect, retake the photo and try again. You can also manually edit the extracted fields before saving the job.

Missing or Unsynced Jobs

Confirm that you are signed into the correct account and that your device has an active internet connection.

Refresh the page and allow a few seconds for your saved jobs to load from the cloud.

Exporting a Workweek

Export CSV opens a week selector. Choose the Monday through Saturday workweek you want, then confirm the export. Only jobs dated within that selected range are included, and the date range appears in the downloaded filename.

What Cross Reference Does

Cross Reference compares RO-hour totals from pictures of a CDK Technician Hours Summary or Dealertrack Technician Log with jobs saved to your R.O.S. account for the selected Monday-through-Saturday week. A scanned RO can still match an exact RO saved in another week. Changing the selected week after scanning recalculates the comparison without uploading or scanning the images again. It does not connect directly to CDK or Dealertrack and does not change saved jobs.

CDK Sold Hours and Dealertrack Flag Hours

CDK comparisons use the Sold Hours column. Dealertrack comparisons use only the Flag value on each RO Total row. Dealertrack Actual Hours, individual rows, Line Subtotals, and header Total Time values are ignored because they are not the requested paid-hour total for this comparison.

Photographing a Long Report

Photograph the report from top to bottom, keep the required RO and hours columns visible, and add a small overlap between consecutive pictures. The overlap helps confirm that no row or RO block was missed; Cross Reference removes only confirmed boundary overlap.

If a picture is blurry, incomplete, or uses the wrong selected report type, replace that image or retry it. Successful images do not need to be scanned again.

Understanding Results

Exact matches are intentionally hidden so the detail view shows only ROs needing attention. “Tracked but Not Found on This Report” is not an unpaid label; the RO may appear on a later report. “Needs Review” means a value, image boundary, or Dealertrack RO Total connection was not clear enough to use without your review.

Cross Reference Privacy

The full selected image is sent to OpenAI for processing, but R.O.S. intentionally extracts only RO numbers and relevant reported hours for Cross Reference. Images and results are not saved as permanent R.O.S. records and are cleared when the active Cross Reference session closes. See the Privacy Policy for provider-retention details.

Login and Password Help

Use the Forgot Password option on the login screen to request a password-reset email.

Check your spam or junk folder if the message does not appear in your inbox.

Account Deletion

You can permanently delete your account from:

Settings → Account Settings → Delete Account

This removes your account and associated saved jobs. Account deletion cannot be undone.

Privacy Requests

For questions about personal information, repair-order data, or deletion requests, contact:

Business Contact

For business, partnership, or administrative questions, contact: